This error occurs when the database has not been configured correctly. This can happen if you already have MySQL database installed and it has a root password. Please see the Installation Guide ‘Special Instructions if database is already installed’. If the product still starts with the same error, please contact support.

To Re-Enroll press 'YES' or To Enroll the patient press 'NO'. Sometimes, patients may have the same name and sometimes the same patient may get enrolled twice! To ensure that these cases are catered to, the software checks if a patient of the same name already exists. In case, the patient record already exists, the doctor can RE-ENROLL the patient by clicking Yes. If the patient is indeed a new patient, the doctor can click ‘No’ to create a new entry for this patient.

Suppose during installation, the Hospital Name was entered incorrectly or if the hospital name needs to be changed, this can be done. Please contact support for simple instructions on how to do this.
Forgotten administration password
If for some reason, the administration password is forgotten, it will not hamper the daily
activities. Please contact support for instructions on how to reset the password.
NOTE: For all contact with the Support team, please keep the following information
ready with you:
- Customer Code (from Help ? About)
- Product Key (from Help ? About)
- System Information like Operating System, Free disk space, etc.